I’ve used FAK at two companies I have worked at to ship to hundreds of tradeshows around the world. I will continue to use them whenever I can, wherever I work. The customer experience, honesty, and communication are second to none. Not only are my reps professional, but they REALLY care.
R.D.
White Glove and Tradeshow
We have worked with FAK for many years, since their beginning and are excited to work with them because they conduct with ethics and commitment with their customers. They have been growing in service and quality. Also their employees reflect to be happiest to work in this company.
A.A.
Mexico Cross Border Transportation
Since we began working with FAK, the companies have built and maintained a strong relationship. FAK has given us great opportunities from a business standpoint and helped us create roundtrips from our locations throughout North America. We work directly with a few individuals who are always available and are very easy to work with. Prompt problem resolution always takes place when issues or concerns arise, and follow up is above the industry norm. We look forward to our continued partnership with FAK.
M.C.
Mexico Cross Border Transportation
We have worked with FAK for a long time. FAK has been able to help with all of our challenges with our Brokerage, Imports, Exports and Domestic shipments. They are committed to customer service to ensure that our shipments are delivered safely and on time. The communication on our shipments have been beyond what we have received from other carriers. One of the shipments that I recall is a shipment that we were exporting, which was already at the Port that we had to cancel. They were able to cancel the shipment and return it to us.
W.R.
Ocean Transportation
I was introduced to Fred Hopson and his team at FAK approximately 15 years ago. We often refer our customers directly to FAK to assist with any cross-border challenges they are experiencing and FAK has never let us down. In addition to our partnership in servicing the US and Mexico markets, we also lean on FAK to assist with warehousing and freight forwarding solutions in other parts of the world as well. They consistently go “above and beyond” to get the job done. It’s this true level of caring that sets them apart. At no time in our 15 year partnership have they ever left us feeling as if we are simply a “number”. It’s this level of truly caring that sets them apart.
D.C.
Mexico Cross Border Transportation
We have partnered with FAK for 5+ years. Have always followed the simple principle that if you don’t know enough about something find an expert that can help to make you successful. FAK fits that description. Handling all of our Domestic and International freight including “White Glove” deliveries and installations. FAK also has assisted with warehousing and storage options to help us be a more efficient company. Truly experts in the freight handling and distribution industry.
S.W.
Warehouse and Distribution
I’ve worked with the team at FAK for more than 14 years.During that time I have counted on them to take care of our business moving everything from partials to oversized freight, which they have done with an expertise I haven’t found anywhere else. When I’ve needed knowledge and insight way beyond what’s on the pages of my contract, they do not hesitate to help me out. They are true partners when it comes to moving freight, which I value and appreciate.
M.W.
Expedited Delivery
I have worked with FAK for over 10 years and their number one focus is always the customer. The Customer Service provided is prompt and efficient and that is not an easy thing in today’s world of supply chain freight! We understand that we are a demanding customer of FAK, but they get the job done, so we can focus on other issues. It’s a great feeling to hand off a shipment and know that it will be taken care of without disruption. Many of the staff at FAK have been there for a long time, and it is really helpful to always speak with the same staff, who understand your freight needs. Thanks to FAK for always having our best interest at heart!
J.S.
Full Truck Load
We have been using FAK to ship our sensitive medical x-ray machines for over 5+ years and they have not disappointed. I have tried over a handful of different logistics carriers previously and they all disappointed me with delays and damaged freight. FAK has been completely different which is why they are our exclusive logistics partner. Our dedicated account managers Joe, Sean and Valerie have been responsive and outstanding. They can be reached easily and always double and triple checks to make sure our freight arrives safely and on time. Our business would not be able to expand and grow the way it has without the partnership of FAK.
L.R.
White Glove and Tradeshow
